SkyTab Venue Service Disruption
Incident
Report for Shift4
Resolved
Please be advised, all SkyTab Venue services are back up and running. We apologize for any inconvenience experienced.
Identified
Shift4 is aware of an issue impacting SkyTab Venue merchants that may affect the ability to open, edit, or close checks. Additionally, SkyTab Venue mobile ordering is unavailable while this issue persists. Our teams are actively working to resolve this as quickly as possible.
In the meantime, merchants can continue operating offline by following the article below:
https://support.venuenext.net/hc/en-us/articles/49045719896339-How-to-Switch-Your-POS-to-Offline-Mode
If the device has not been used in the past 7 days OR the app was freshly installed/has never been launched, the POS will not be operational
We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
In the meantime, merchants can continue operating offline by following the article below:
https://support.venuenext.net/hc/en-us/articles/49045719896339-How-to-Switch-Your-POS-to-Offline-Mode
If the device has not been used in the past 7 days OR the app was freshly installed/has never been launched, the POS will not be operational
We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Update
Shift4 is aware of an issue impacting SkyTab Venue merchants that may affect the ability to open, edit, or close checks. Additionally, SkyTab Venue mobile ordering is unavailable while this issue persists. Our teams are actively working to resolve this as quickly as possible.
In the meantime, merchants can continue operating offline by following the article below:
https://support.venuenext.net/hc/en-us/articles/49045719896339-How-to-Switch-Your-POS-to-Offline-Mode
If the device has not been used in the past 7 days OR the app was freshly installed/has never been launched, the POS will not be operational
We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
In the meantime, merchants can continue operating offline by following the article below:
https://support.venuenext.net/hc/en-us/articles/49045719896339-How-to-Switch-Your-POS-to-Offline-Mode
If the device has not been used in the past 7 days OR the app was freshly installed/has never been launched, the POS will not be operational
We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Update
Shift4 is aware of an issue impacting SkyTab Venue merchants that may affect the ability to open, edit, or close checks and process mobile orders. Our teams are actively working to resolve this as quickly as possible.
In the meantime, merchants can continue operating by enabling Offline Mode using the steps below:
1. While online, launch the STV app.
2. Tap the app header 7 times and select Show Navigation Bar.
3. Swipe down from the top of the device.
4. Tap the Settings (gear) icon.
5. Select Network and toggle Airplane Mode on.
6. Tap the Android Home button and select the STV app from the home screen.
7. On the Debug Options modal, tap Hide Navigation Bar.
You can now place orders offline.
We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
In the meantime, merchants can continue operating by enabling Offline Mode using the steps below:
1. While online, launch the STV app.
2. Tap the app header 7 times and select Show Navigation Bar.
3. Swipe down from the top of the device.
4. Tap the Settings (gear) icon.
5. Select Network and toggle Airplane Mode on.
6. Tap the Android Home button and select the STV app from the home screen.
7. On the Debug Options modal, tap Hide Navigation Bar.
You can now place orders offline.
We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Update
Shift4 is aware of an issue impacting SkyTab Venue for some merchants that may affect the ability to open, edit, or close checks. Our teams are actively working to resolve this as quickly as possible.
In the meantime, merchants can continue operating by enabling Offline Mode using the steps below:
From the home screen, go to Android Settings > Network > turn on Airplane Mode.
We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
In the meantime, merchants can continue operating by enabling Offline Mode using the steps below:
From the home screen, go to Android Settings > Network > turn on Airplane Mode.
We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Update
Shift4 is aware of an issue that is affecting SkyTab Venue for some customers. This may impact the ability to open, edit, or close checks. We are working to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience, please use this article to put your devices in offline mode https://support.venuenext.net/hc/en-us/articles/34048906108819-Modifying-Venue-Settings-in-SkyTab-Venue.
Please check status.shift4.com for updates.
Please check status.shift4.com for updates.
Investigating
Incident:
We are aware of a critical disruption affecting multiple ecosystems. Please put devices into offline mode until further notice.
We are aware of a critical disruption affecting multiple ecosystems. Please put devices into offline mode until further notice.
This incident affected: SkyTab Venue (SkyTab Venue, SkyTab Venue Canopy, SkyTab Venue Point of Sale, SkyTab Venue Mobile Ordering).