Phone System Interruption
Incident
Report for Shift4
Resolved
The incident has been resolved, all systems are normal.
Monitoring
We are seeing an improvement to call routing to our teams. We will continue to monitor until the issue is fully resolved. We sincerely apologize for the inconvenience.
Update
Shift4 is aware of an intermittent issue affecting our ability to route calls to team members. For the fastest available support, please visit https://www.shift4.com/support to access our chat option. We are working to resolve this issue and are also attempting callbacks to those in queue. We sincerely apologize for the inconvenience.
Update
We identified an issue with our phone & chat system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
Identified
We identified an issue with our telephony system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
Investigating
Shift4 is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible.
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
This incident affected: Third-Party Payments Provider or Vendor (Other).
