Degraded System Performance

Incident Report for Shift4

Resolved

This incident has been resolved.

Posted Sep 16, 2025 - 19:08 UTC

Monitoring

A fix has been implemented and we are monitoring results.

Posted Sep 16, 2025 - 18:32 UTC

Investigating

Shift4 is aware of an issue impacting our SkyTab and Lighthouse Solutions for some customers. As a precaution, we do not recommend reporting, clearing data, or performing updates at this time. Our engineering team is reviewing the issue at this time.

Posted Sep 16, 2025 - 18:09 UTC

This incident affected: Shift4 Dine (Shift4 Dine POS - US, Shift4 Dine POS - Canada, Shift4 Dine POS - UK/EU, Shift4 Dine Mobile), Shift4Shop (Online Stores), Payments Platform (eCommerce, Tokenization, Encryption Services, Card Processing, Transaction Manager), and Cloud POS Services (Mozart, Marketplace Ordering, Shift4 Customer Hub, Hospitality Online Ordering, Restaurant Manager Online Ordering, Shift4 One).