Authorization Issues Reported - Global
Incident
Report for Shift4
Resolved
The incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
Shift4 Dine POS customers can enable offline payments by following this article: https://shift4.zendesk.com/hc/en-us/articles/4416200518931-Shift4-Dine-Offline-Payments-Overview-and-FAQs#h_01HMY38F60FY0J0SPPVVR8H436
Shift4 Dine POS customers can enable offline payments by following this article: https://shift4.zendesk.com/hc/en-us/articles/4416200518931-Shift4-Dine-Offline-Payments-Overview-and-FAQs#h_01HMY38F60FY0J0SPPVVR8H436
Update
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
Identified
Incident:
Shift4 has confirmed with Global Payments that they are currently experiencing authorization issues for Canada based merchants. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for Global to resolve these issues.
Shift4 has confirmed with Global Payments that they are currently experiencing authorization issues for Canada based merchants. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for Global to resolve these issues.
This incident affected: Givex (Givex POS), Shift4 Dine (Shift4 Dine POS - Canada), and Third-Party Payments Provider or Vendor (Global).
