Delayed Processing/ Intermittent Timeouts

Incident Report for Shift4

Resolved

The intermittent processing issue has been fully resolved. All transaction channels are back to normal, and our monitoring confirms that all payments are now processing successfully.

Posted Apr 04, 2026 - 17:03 PDT

Update

A fix has been implemented and we are monitoring the results.

Posted Apr 04, 2026 - 15:38 PDT

Monitoring

A fix has been implemented and we are monitoring the results. Please retry transactions.

Posted Apr 04, 2026 - 15:02 PDT

Investigating

Incident:
Shift4 is aware of an ongoing intermittent issue impacting processing. Customers impacted by any performance degradation should reattempt transactions. If your UTG has offline mode, reattempting will trigger offline mode capability. Further communication updates will follow.

Posted Apr 04, 2026 - 14:41 PDT

This incident affected: Payments Platform (Card Processing).