All Systems Operational

Shift4Shop Operational
Online Stores Operational
API Operational
Support Systems Operational
Payments Platform Operational
eCommerce Operational
Tokenization Operational
Encryption Services Operational
Card Processing Operational
Transaction Manager Operational
Cloud POS Services Operational
Mozart Operational
Marketplace Ordering Operational
Shift4 Customer Hub Operational
Hospitality Online Ordering Operational
Restaurant Manager Online Ordering Operational
Shift4 One Operational
Third-Party Payments Provider or Vendor Operational
TSYS Operational
First Data Rapid Connect Operational
Elavon Operational
Worldpay Operational
Global Operational
Moneris Operational
Chase Canada Operational
Global Canada Operational
First Data Canada Operational
Heartland Operational
VISA ACP Operational
Chase US Operational
Cloud POS Marketplace Partners Operational
Bread Financial (Alliance Data) Operational
Cardinal Commerce (3D Secure) Operational
AlphaPay Operational
Incomm Operational
TD (Canada) Operational
ValueLink Operational
Visa DPS Operational
SVS Operational
3rd Party Integrator - Pusher Operational
Other Operational
Shift4 Dine Operational
Shift4 Dine POS - US Operational
Shift4 Dine POS - Canada Operational
Shift4 Dine POS - UK/EU Operational
Shift4 Dine Mobile Operational
Shift4 Dine Online Ordering Operational
Shift4 Dine Kiosk Operational
Shift4 Dine QR Pay Operational
Shift4 Dine BI Reporting Operational
Shift4 Venue Operational
Shift4 Venue Operational
Shift4 Venue Canopy Operational
Shift4 Venue Point of Sale Operational
Shift4 Venue Kiosk Operational
Shift4 Venue Mobile Ordering Operational
Shift4 Venue Mobile Wallet Operational
Shift4 Venue Data Now Operational
Shift4 Venue Payments (US) Operational
Shift4 Venue Payments (Canada) Operational
Autonomous Retail Operational
YellowDog Operational
Lyra Environment Operational
Crux Environment Operational
Ara Environment Operational
Nova Environment Operational
Pax Store Operational
ELO Console Operational
3rd Party Integrator - Pusher Operational
Payments Platform Canada/UK/EU Operational
EU Card Payments - Not Shift4 Dine Operational
EU APM Payments Operational
EU Reporting for Card Payments Operational
EU Data API Operational
EU Insights Portal Operational
EU Outbound Webhooks Operational
EU Payment Page Operational
EU PaymentByLink Operational
EU Fraud Prevention Service Operational
EU 3D Secure Operational
EU Merchant Management API Operational
Eigen/xDine Operational
xDine Admin Portal Operational
Eigen Gateway Operational
Shift4 Terminal management System Operational
Eigen Gift Card Portal Operational
Telus Cellular Service Operational
Rogers Cellular Service Operational
DoorDash Operational
Uber Eats Operational
Skip Go Operational
Legacy Commerce Iframe Operational
Legacy Commerce Interface Operational
Shift4 File-Based Batching Operational
Merchant Funding Operational
Merchant Funding EU Operational
Merchant Funding USA Operational
Merchant Funding UK Operational
Crypto Donation Platform Operational
Donation Form Operational
Client Dashboard Operational
Donor Dashboard Operational
Public API Operational
Non-profit Catalog Website Operational
The Giving Block Website Operational
Givex Operational
Givex POS Operational
Givex Gift Cards Operational
dev.shift4.com / Matterhorn Operational
Gateway Processing Operational
Pay by link / Online Checkout Operational
Merchant Dashboard Operational
Shift4 Alert Management Testing Only Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 3, 2026

No incidents reported today.

Jun 2, 2026
Resolved - The incident has been resolved, all systems are normal.
Jun 2, 21:50 UTC
Monitoring - We are seeing an improvement to call routing to our teams. We will continue to monitor until the issue is fully resolved. We sincerely apologize for the inconvenience.
Jun 2, 19:12 UTC
Update - Shift4 is aware of an intermittent issue affecting our ability to route calls to team members. For the fastest available support, please visit https://www.shift4.com/support to access our chat option. We are working to resolve this issue and are also attempting callbacks to those in queue. We sincerely apologize for the inconvenience.
Jun 2, 16:49 UTC
Update - We identified an issue with our phone & chat system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
Jun 2, 15:32 UTC
Identified - We identified an issue with our telephony system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
Jun 2, 15:19 UTC
Investigating - Shift4 is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible.

We will provide updates as they become available.

Thanks for your patience; we apologize for the inconvenience.

Jun 2, 15:05 UTC
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.