Shift4 Status

All Systems Operational

Shift4Shop Operational

Online Stores Operational

API Operational

Support Systems Operational

Payments Platform Operational

eCommerce Operational

Tokenization Operational

Encryption Services Operational

Card Processing Operational

Lighthouse Transaction Manager Operational

Cloud POS Services Operational

Mozart Operational

Marketplace Ordering Operational

Lighthouse Business Manager Operational

Hospitality Online Ordering Operational

Restaurant Manager Online Ordering Operational

Third-Party Payments Provider or Vendor Operational

TSYS Operational

First Data Rapid Connect Operational

Elavon Operational

Worldpay Operational

Global Operational

Moneris Operational

Chase Canada Operational

Global Canada Operational

First Data Canada Operational

Heartland Operational

VISA ACP Operational

Chase US Operational

Cloud POS Marketplace Partners Operational

Other Operational

Bread Financial (Alliance Data) Operational

Cardinal Commerce (3D Secure) Operational

AlphaPay Operational

Incomm Operational

TD (Canada) Operational

ValueLink Operational

Visa DPS Operational

SVS Operational

3rd Party Integrator - Pusher Operational

SkyTab Operational

SkyTab POS - US Operational

SkyTab POS - Canada Operational

SkyTab POS - UK/EU Operational

SkyTab Mobile Operational

SkyTab Solo Operational

SkyTab Online Ordering Operational

SkyTab Kiosk Operational

SkyTab QR Pay Operational

SkyTab BI Reporting Operational

SkyTab Venue Operational

SkyTab Venue Canopy Operational

SkyTab Venue Point of Sale Operational

SkyTab Venue Kiosk Operational

SkyTab Venue Mobile Ordering Operational

SkyTab Venue Mobile Wallet Operational

SkyTab Venue Data Now Operational

SkyTab Venue Payments (US) Operational

SkyTab Venue Payments (Canada) Operational

Autonomous Retail Operational

YellowDog Operational

Lyra Environment Operational

Crux Environment Operational

Ara Environment Operational

Nova Environment Operational

Pax Store Operational

ELO Console Operational

3rd Party Integrator - Pusher Operational

Payments Platform Canada/UK/EU Operational

EU Card Payments - Not Skytab Operational

EU APM Payments Operational

EU Reporting for Card Payments Operational

EU Data API Operational

EU Insights Portal Operational

EU Outbound Webhooks Operational

EU Payment Page Operational

EU PaymentByLink Operational

EU Fraud Prevention Service Operational

EU 3D Secure Operational

EU Merchant Management API Operational

Eigen/xDine Operational

xDine Admin Portal Operational

Eigen Gateway Operational

Shift4 Terminal management System Operational

Eigen Gift Card Portal Operational

Telus Cellular Service Operational

Rogers Cellular Service Operational

DoorDash Operational

Uber Eats Operational

Skip Go Operational

Legacy Commerce Iframe Operational

Legacy Commerce Interface Operational

Shift4 File-Based Batching Operational

Merchant Funding Operational

Merchant Funding EU Operational

Merchant Funding USA Operational

Merchant Funding UK Operational

Crypto Donation Platform Operational

Donation Form Operational

Client Dashboard Operational

Donor Dashboard Operational

Public API Operational

Non-profit Catalog Website Operational

The Giving Block Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 25, 2026

No incidents reported today.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

Lighthouse Locked Tickets

Resolved - The incident has been resolved.
Jan 17, 18:43 PST

Update - The solution regarding locked tickets and inconsistencies began rolling out to all impacted locations as of 12:45 PM EST on 1/16/2026. Our monitoring indicates that the root cause has been addressed, and we have received no reports of new occurrences.

Some existing tickets may require a manual action to clear the local state. If you encounter a previously affected ticket, you may need to close or void the ticket to fully resolve the inconsistency. Systems are currently operating normally across all regions.

If you continue to experience any unusual behavior with ticket management, please contact our support team immediately.
Jan 17, 12:40 PST

Update - We have deployed a fix as of 12:45 AM to address issues regarding locked tickets and data inconsistencies. Early feedback confirms that these issues are now resolved.

Once the fix is applied to your specific environment, your system will reinitialize to process the corrections. You may need to close or void tickets that have been unlocked. If you continue to have issues with locked tickets, please contact support.
Jan 16, 14:50 PST

Update - Our Development team will begin deploying a fix to impacted customers beginning at 12:45 PM EST. This fix requires systems to reinitialize, and during the initialization state systems will be unavailable for use. The time taken to initialize varies by amount of data, but once complete data will be normalized.
Jan 16, 09:45 PST

Update - Today's operations are normalized, there should be no issues with new ticket entries. We are still working on reconciling last night's locked tickets.

Tickets created during last night's outage may still be locked. Please do not delete/ remove any tickets from 5-6pm EST last night.
Jan 16, 08:38 PST

Monitoring - We are currently resolving an issue affecting tickets. If you encounter a "locked" ticket, please try resending the ticket; in many cases, this action will manually trigger an unlock.
In the meantime:
Going Forward: We are running a "force unlock" process in the background to restore access across all accounts.
Data Accuracy: You may notice some temporary data inconsistencies. Our team is working diligently to reconcile all records as soon as possible, this process will take time depending on the amount of data at your location.
We appreciate your patience as we finalize these repairs.
Jan 15, 17:37 PST

Identified - Incident:
Shift4 is aware of an issue that is our affecting SkyTab POS for some customers. This may impact the ability to open, edit, or close Tickets. We are working to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience. Please check status.shift4.com for updates.

As a workaround, take payments in the same POS Terminal where the ticket was created.
Jan 15, 15:16 PST

Jan 16, 2026

Jan 15, 2026

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.