Shift4 Status

All Systems Operational

Shift4Shop Operational

Online Stores Operational

API Operational

Support Systems Operational

Payments Platform Operational

eCommerce Operational

Tokenization Operational

Encryption Services Operational

Card Processing Operational

Transaction Manager Operational

Cloud POS Services Operational

Mozart Operational

Marketplace Ordering Operational

Shift4 Customer Hub Operational

Hospitality Online Ordering Operational

Restaurant Manager Online Ordering Operational

Shift4 One Operational

Third-Party Payments Provider or Vendor Operational

TSYS Operational

First Data Rapid Connect Operational

Elavon Operational

Worldpay Operational

Global Operational

Moneris Operational

Chase Canada Operational

Global Canada Operational

First Data Canada Operational

Heartland Operational

VISA ACP Operational

Chase US Operational

Cloud POS Marketplace Partners Operational

Bread Financial (Alliance Data) Operational

Cardinal Commerce (3D Secure) Operational

AlphaPay Operational

Incomm Operational

TD (Canada) Operational

ValueLink Operational

Visa DPS Operational

SVS Operational

3rd Party Integrator - Pusher Operational

Other Operational

Shift4 Dine Operational

Shift4 Dine POS - US Operational

Shift4 Dine POS - Canada Operational

Shift4 Dine POS - UK/EU Operational

Shift4 Dine Mobile Operational

Shift4 Dine Online Ordering Operational

Shift4 Dine Kiosk Operational

Shift4 Dine QR Pay Operational

Shift4 Dine BI Reporting Operational

Shift4 Venue Operational

Shift4 Venue Canopy Operational

Shift4 Venue Point of Sale Operational

Shift4 Venue Kiosk Operational

Shift4 Venue Mobile Ordering Operational

Shift4 Venue Mobile Wallet Operational

Shift4 Venue Data Now Operational

Shift4 Venue Payments (US) Operational

Shift4 Venue Payments (Canada) Operational

Autonomous Retail Operational

YellowDog Operational

Lyra Environment Operational

Crux Environment Operational

Ara Environment Operational

Nova Environment Operational

Pax Store Operational

ELO Console Operational

3rd Party Integrator - Pusher Operational

Payments Platform Canada/UK/EU Operational

EU Card Payments - Not Shift4 Dine Operational

EU APM Payments Operational

EU Reporting for Card Payments Operational

EU Data API Operational

EU Insights Portal Operational

EU Outbound Webhooks Operational

EU Payment Page Operational

EU PaymentByLink Operational

EU Fraud Prevention Service Operational

EU 3D Secure Operational

EU Merchant Management API Operational

Eigen/xDine Operational

xDine Admin Portal Operational

Eigen Gateway Operational

Shift4 Terminal management System Operational

Eigen Gift Card Portal Operational

Telus Cellular Service Operational

Rogers Cellular Service Operational

DoorDash Operational

Uber Eats Operational

Skip Go Operational

Legacy Commerce Iframe Operational

Legacy Commerce Interface Operational

Shift4 File-Based Batching Operational

Merchant Funding Operational

Merchant Funding EU Operational

Merchant Funding USA Operational

Merchant Funding UK Operational

Crypto Donation Platform Operational

Donation Form Operational

Client Dashboard Operational

Donor Dashboard Operational

Public API Operational

Non-profit Catalog Website Operational

The Giving Block Website Operational

Givex Operational

Givex POS Operational

Givex Gift Cards Operational

dev.shift4.com / Matterhorn Operational

Gateway Processing Operational

Pay by link / Online Checkout Operational

Merchant Dashboard Operational

Shift4 Alert Management Testing Only Operational

Shift4 Support Communications Tools Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 15, 2026

Mastercard 3D Secure (3DS) Authentication Failures

Resolved - Mastercard has confirmed that the issue affecting Mastercard 3DS (Identity Check) authentication has now been resolved.

Services have returned to normal, and transactions requiring Mastercard 3DS authentication are processing as expected.

We will continue to monitor the service to ensure stability.

We appreciate your patience while the issue was being resolved.
Jul 15, 14:09 UTC

Monitoring - We have observed that Mastercard 3D Secure (Identity Check) authentication services appear to have recovered, and transaction authentication success rates have returned to expected levels.

At this time, the issue appears to be resolved; however, we are continuing to actively monitor the service while Mastercard continues to monitor service stability.

We will provide a further update once the incident has been fully confirmed as resolved.
Jul 15, 08:21 UTC

Identified - We are aware of an issue affecting Mastercard 3D Secure (Identity Check) authentication.

Impact
Customers may experience intermittent authentication failures when attempting Mastercard 3DS-secured transactions. This may result in some transactions being declined or unable to complete authentication.

Based on information provided by Mastercard, the issue originates within the Mastercard Identity Check (3DS) service. Mastercard has confirmed they are actively investigating the incident.

We are continuing to monitor the situation closely and will provide further updates as more information becomes available from Mastercard.
Jul 15, 08:01 UTC

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

Shift4 Dine BI Reporting Issues

Resolved - The incident has been resolved. Shift4 Dine BI Reporting capability has been restored.
Jul 10, 19:57 UTC

Monitoring - A fix has been implemented on Shift4 Dine Reporting and we are monitoring the results.
Jul 10, 18:03 UTC

Identified - Incident:
Shift4 is aware of an issue affecting Shift4 Dine's ability to generate Business Intelligence reporting. Teams are engaged on troubleshooting at this time. We will provide further updates as they become available.
Jul 10, 17:35 UTC

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

Shift4 Phone Support is Degraded

Resolved - The incident has been resolved, and phone systems have been fully restored.
Jul 6, 21:15 UTC

Monitoring - Our phone system activity has returned to normal following the implementation of a fix. We will continue to monitor results to ensure the issue remains resolved.
Jul 6, 20:59 UTC

Identified - Incident:
Shift4 is aware of an issue affecting our phone systems. We are working to resolve the silence issue as quickly as possible. We encourage you to reach us through chat: https://www.shift4.com/support. We sincerely apologize for the inconvenience.
Jul 6, 20:24 UTC

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.