Resolved -
This has been resolved.
Jun 26, 17:01 UTC
Identified -
Incident: Shift4 has been notified that some of our merchants who process with Elavon may experience delayed deposits for funding scheduled for today. As a result of this delay, hold times may be longer than usual.
Shift4 is working to resolve the suspended batches as quickly as possible.
We will provide updates as they become available.
Please utilize our live chat service at www.shift4.com/support for quicker response times. Thanks for your patience; we apologize for the inconvenience.
Jun 24, 18:07 UTC
Resolved -
The incident has been resolved.
Jun 23, 16:56 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 23, 16:46 UTC
Update -
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
Update -
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
Jun 23, 16:20 UTC
Identified -
Incident: Shift4 has confirmed with Global Payments that they are currently experiencing authorization issues for Canada based merchants. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for Global to resolve these issues.
Jun 23, 16:11 UTC