All Systems Operational

Shift4Shop Operational
Online Stores Operational
API Operational
Support Systems Operational
Payments Platform Operational
eCommerce Operational
Tokenization Operational
Encryption Services Operational
Card Processing Operational
Transaction Manager Operational
Cloud POS Services Operational
Mozart Operational
Marketplace Ordering Operational
Shift4 Customer Hub Operational
Hospitality Online Ordering Operational
Restaurant Manager Online Ordering Operational
Shift4 One Operational
Third-Party Payments Provider or Vendor Operational
TSYS Operational
First Data Rapid Connect Operational
Elavon Operational
Worldpay Operational
Global Operational
Moneris Operational
Chase Canada Operational
Global Canada Operational
First Data Canada Operational
Heartland Operational
VISA ACP Operational
Chase US Operational
Cloud POS Marketplace Partners Operational
Bread Financial (Alliance Data) Operational
Cardinal Commerce (3D Secure) Operational
AlphaPay Operational
Incomm Operational
TD (Canada) Operational
ValueLink Operational
Visa DPS Operational
SVS Operational
3rd Party Integrator - Pusher Operational
Other Operational
Shift4 Dine Operational
Shift4 Dine POS - US Operational
Shift4 Dine POS - Canada Operational
Shift4 Dine POS - UK/EU Operational
Shift4 Dine Mobile Operational
Shift4 Dine Online Ordering Operational
Shift4 Dine Kiosk Operational
Shift4 Dine QR Pay Operational
Shift4 Dine BI Reporting Operational
Shift4 Venue Operational
Shift4 Venue Operational
Shift4 Venue Canopy Operational
Shift4 Venue Point of Sale Operational
Shift4 Venue Kiosk Operational
Shift4 Venue Mobile Ordering Operational
Shift4 Venue Mobile Wallet Operational
Shift4 Venue Data Now Operational
Shift4 Venue Payments (US) Operational
Shift4 Venue Payments (Canada) Operational
Autonomous Retail Operational
YellowDog Operational
Lyra Environment Operational
Crux Environment Operational
Ara Environment Operational
Nova Environment Operational
Pax Store Operational
ELO Console Operational
3rd Party Integrator - Pusher Operational
Payments Platform Canada/UK/EU Operational
EU Card Payments - Not Shift4 Dine Operational
EU APM Payments Operational
EU Reporting for Card Payments Operational
EU Data API Operational
EU Insights Portal Operational
EU Outbound Webhooks Operational
EU Payment Page Operational
EU PaymentByLink Operational
EU Fraud Prevention Service Operational
EU 3D Secure Operational
EU Merchant Management API Operational
Eigen/xDine Operational
xDine Admin Portal Operational
Eigen Gateway Operational
Shift4 Terminal management System Operational
Eigen Gift Card Portal Operational
Telus Cellular Service Operational
Rogers Cellular Service Operational
DoorDash Operational
Uber Eats Operational
Skip Go Operational
Legacy Commerce Iframe Operational
Legacy Commerce Interface Operational
Shift4 File-Based Batching Operational
Merchant Funding Operational
Merchant Funding EU Operational
Merchant Funding USA Operational
Merchant Funding UK Operational
Crypto Donation Platform Operational
Donation Form Operational
Client Dashboard Operational
Donor Dashboard Operational
Public API Operational
Non-profit Catalog Website Operational
The Giving Block Website Operational
Givex Operational
Givex POS Operational
Givex Gift Cards Operational
dev.shift4.com / Matterhorn Operational
Gateway Processing Operational
Pay by link / Online Checkout Operational
Merchant Dashboard Operational
Shift4 Alert Management Testing Only Operational
Shift4 Support Communications Tools Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Eigen Network Outage
Resolved - The incident has been resolved.
Jul 17, 19:18 UTC
Update - Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.
Jul 17, 18:04 UTC
Monitoring - Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.
Jul 17, 18:02 UTC
Identified - This is believed to be contained to Western Canada. We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Rebooting the device should enable reconnection.
Jul 17, 17:56 UTC
Investigating - We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Switching devices into WiFi mode may alleviate symptoms on impacted devices.
Jul 17, 17:53 UTC

Jul 16, 2026

No incidents reported.

Jul 15, 2026

Mastercard 3D Secure (3DS) Authentication Failures
Resolved - Mastercard has confirmed that the issue affecting Mastercard 3DS (Identity Check) authentication has now been resolved.

Services have returned to normal, and transactions requiring Mastercard 3DS authentication are processing as expected.

We will continue to monitor the service to ensure stability.

We appreciate your patience while the issue was being resolved.
Jul 15, 14:09 UTC
Monitoring - We have observed that Mastercard 3D Secure (Identity Check) authentication services appear to have recovered, and transaction authentication success rates have returned to expected levels.

At this time, the issue appears to be resolved; however, we are continuing to actively monitor the service while Mastercard continues to monitor service stability.

We will provide a further update once the incident has been fully confirmed as resolved.
Jul 15, 08:21 UTC
Identified - We are aware of an issue affecting Mastercard 3D Secure (Identity Check) authentication.

Impact
Customers may experience intermittent authentication failures when attempting Mastercard 3DS-secured transactions. This may result in some transactions being declined or unable to complete authentication.

Based on information provided by Mastercard, the issue originates within the Mastercard Identity Check (3DS) service. Mastercard has confirmed they are actively investigating the incident.

We are continuing to monitor the situation closely and will provide further updates as more information becomes available from Mastercard.
Jul 15, 08:01 UTC
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