Shift4 Payments

All Systems Operational

Shift4Shop Operational
Online Stores Operational
API Operational
Support Systems Operational
Payments Platform Operational
eCommerce Operational
Tokenization Operational
Encryption Services Operational
Card Processing Operational
Transaction Manager Operational
Cloud POS Services Operational
Mozart Operational
Marketplace Ordering Operational
Shift4 Customer Hub Operational
Hospitality Online Ordering Operational
Restaurant Manager Online Ordering Operational
Shift4 One Operational
Third-Party Payments Provider or Vendor Operational
TSYS Operational
First Data Rapid Connect Operational
Elavon Operational
Worldpay Operational
Global Operational
Moneris Operational
Chase Canada Operational
Global Canada Operational
First Data Canada Operational
Heartland Operational
VISA ACP Operational
Chase US Operational
Cloud POS Marketplace Partners Operational
Bread Financial (Alliance Data) Operational
Cardinal Commerce (3D Secure) Operational
AlphaPay Operational
Incomm Operational
TD (Canada) Operational
ValueLink Operational
Visa DPS Operational
SVS Operational
3rd Party Integrator - Pusher Operational
Other Operational
Shift4 Dine Operational
Shift4 Dine POS - US Operational
Shift4 Dine POS - Canada Operational
Shift4 Dine POS - UK/EU Operational
Shift4 Dine Mobile Operational
Shift4 Dine Online Ordering Operational
Shift4 Dine Kiosk Operational
Shift4 Dine QR Pay Operational
Shift4 Dine BI Reporting Operational
Shift4 Venue Operational
Shift4 Venue Operational
Shift4 Venue Canopy Operational
Shift4 Venue Point of Sale Operational
Shift4 Venue Kiosk Operational
Shift4 Venue Mobile Ordering Operational
Shift4 Venue Mobile Wallet Operational
Shift4 Venue Data Now Operational
Shift4 Venue Payments (US) Operational
Shift4 Venue Payments (Canada) Operational
Autonomous Retail Operational
YellowDog Operational
Lyra Environment Operational
Crux Environment Operational
Ara Environment Operational
Nova Environment Operational
Pax Store Operational
ELO Console Operational
3rd Party Integrator - Pusher Operational
Payments Platform Canada/UK/EU Operational
EU Card Payments - Not Shift4 Dine Operational
EU APM Payments Operational
EU Reporting for Card Payments Operational
EU Data API Operational
EU Insights Portal Operational
EU Outbound Webhooks Operational
EU Payment Page Operational
EU PaymentByLink Operational
EU Fraud Prevention Service Operational
EU 3D Secure Operational
EU Merchant Management API Operational
Eigen/xDine Operational
xDine Admin Portal Operational
Eigen Gateway Operational
Shift4 Terminal management System Operational
Eigen Gift Card Portal Operational
Telus Cellular Service Operational
Rogers Cellular Service Operational
DoorDash Operational
Uber Eats Operational
Skip Go Operational
Legacy Commerce Iframe Operational
Legacy Commerce Interface Operational
Shift4 File-Based Batching Operational
Merchant Funding Operational
Merchant Funding EU Operational
Merchant Funding USA Operational
Merchant Funding UK Operational
Crypto Donation Platform Operational
Donation Form Operational
Client Dashboard Operational
Donor Dashboard Operational
Public API Operational
Non-profit Catalog Website Operational
The Giving Block Website Operational
Givex Operational
Givex POS Operational
Givex Gift Cards Operational
dev.shift4.com / Matterhorn Operational
Gateway Processing Operational
Pay by link / Online Checkout Operational
Merchant Dashboard Operational
Shift4 Alert Management Testing Only Operational
Shift4 Support Communications Tools Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 26, 2026

No incidents reported today.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Partial Funding Delay - 8-24-2026
Resolved - The incident has been resolved.
Aug 24, 17:55 UTC
Investigating - Incident:
Some of our merchants' deposits scheduled for today may be delayed for up to 24 hours.
We are currently investigating the impact and will provide updates as available.
We apologize for any inconvenience.
Aug 24, 14:31 UTC

Aug 23, 2026

Shift4 Dine
Resolved - The incident has been resolved.
Aug 23, 18:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 23, 17:18 UTC
Update - Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are still investigating. Merchants may experience errors affecting Online Ordering and Duo. Thank you for your patience; we apologize for the inconvenience.
Aug 23, 17:12 UTC
Update - Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are still investigating. Merchants may experience errors affecting Online Ordering and Duo. Thank you for your patience; we apologize for the inconvenience.
Aug 23, 17:12 UTC
Investigating - Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are investigating.

These errors may result in the following types of issues:

• Shift4 Dine Yellow bars.
• Shift4 One / Duo Errors
• Online Ordering / QRPay Errors

We will provide updates as they become available.

Thanks for your patience; we apologize for the inconvenience.
Aug 23, 16:48 UTC

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Aug 21th 2026: GiveX Scheduled Power Maintenance For Sydney Data Center (AU2) and Amsterdam DC (UK1).
Resolved - The GiveX Scheduled Power Maintenance For Sydney Data Center (AU2) and Amsterdam DC (UK1) has been completed.

Thank you for your attention to this update.
Aug 21, 13:00 UTC
Update - For those who are located in Australia, Asia, and Europe regions, please be advised that our supplier will be performing scheduled network maintenance at the Sydney Data Center (AU2) and Amsterdam DC (UK1). Our technical team has put all appropriate measures in place to safeguard service continuity, and no service interruptions are expected. Nevertheless, please ensure your systems are configured to failover to dc-au1.givex.com and dc-uk2.givex.com respectively, throughout the maintenance window.

Maintenance Details:
Location: Sydney Data Center (AU2) and Amsterdam DC (UK1)
Start Time: Aug 21 2026 00:00 AEDT
End Time: Aug 21 2026 06:00 AEDT
Impact Assessment: Low Risk*
Aug 20, 17:16 UTC
Monitoring - Incident:
For those who are located in Australia and Asian Regions, please be advised that our supplier will be performing scheduled network maintenance at the Sydney Data Center (AU2) Our technical team has put all appropriate measures in place to safeguard service continuity, and no service interruptions are expected. Nevertheless, please ensure your systems are configured to failover to dc-au1.givex.com throughout the maintenance window.

Location: Sydney Data Center (AU2)
Start Time: Aug 21 2026 00:00 AEDT
End Time: Aug 21 2026 06:00 AEDT
Impact Assessment: Low Risk*
Aug 20, 14:02 UTC

Aug 20, 2026

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

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