Shift4 is Experiencing a Service-Wide Disruption

Incident Report for Shift4

Resolved

This incident has been resolved.

Posted May 02, 2024 - 09:22 PDT

Monitoring

Shift4 is aware that some customers may be experiencing authorization timeouts or authorization delays. We have resolved these issues, please retry any failed transactions. If you continue to experience issues, please contact us for assistance.

Posted May 02, 2024 - 09:13 PDT

Investigating

Shift4's technical team has identified an issue that may be impacting payment processing services for a subset of Shift4 customers. Impacted customers may not be able to process transactions at this time. Our team is actively investigating this issue and is committed to bringing our services back online as soon as possible.

Posted May 02, 2024 - 08:53 PDT

This incident affected: Payments Platform (Card Processing).